Billing & Cancellation

Services are sold as a monthly retainer. There is no minimum term and no long-term contract.

How billing works

• Monthly retainer, billed in advance. Your tier is billed as a flat monthly amount on the same date each month. The retainer reflects an agreed number of hours based on a 50-week year, paid in twelve equal installments.
• The retainer covers the tier, not a fixed hour count each month. Some months run heavier and some lighter. We do not bill overage for ordinary variation.
• Books cleanup and other one-time work is quoted and invoiced separately before it begins.

Changing tiers

You can move up or down a tier, or pause the engagement, effective the next billing date. Tell us before that date and the change applies without renegotiating anything. Seasonal businesses commonly run a higher tier through their busy months and a lower one the rest of the year.

Cancellation

• Cancel at any time by email, effective at the end of the current billing month.
• Retainers are not prorated mid-month, and paid months are not refunded after the work for that month has been performed.
• On cancellation you receive your books, files, and records in a standard exportable format at no charge. Your records are yours.

If something goes wrong

If work in a given month was not delivered as agreed, tell us. We will either correct it or credit that month. We would rather fix the problem than keep a client who is unhappy with the work.

How to cancel or raise a billing issue

Email hello@outsourcedcfohelp.com with your business name and what you would like changed. We aim to respond within 2 business days.

Chargebacks

Please contact us before filing a chargeback. A billing question is almost always resolved faster directly than through a card issuer.

Questions? Email hello@outsourcedcfohelp.com.